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Accessibility



We work in collaboration with AccessAble to give you detailed information about accessibility at The Oracle. They have produced an Accessibility Guide for The Oracle, which includes facts, figures and photographs to help you plan your visit with us. You can read The Oracle’s guide here. 


Shopmobility at The Oracle

PLEASE NOTE THE SHOPMOBILITY DEPARTMENT IS CURRENTLY CLOSED DUE TO LEVEL 1 OF THE HOLY BROOK CAR PARK IN REFURBISHMENT. PLEASE CALL OUR CUSTOMER SERVICE TEAM ON 0118 965 9000 FOR FURTHER INFORMATION.


The Shopmobility service provides a range of motorised and manual wheelchairs that can be hired free of charge to make getting around the centre that bit easier. It’s available for anyone who needs help with mobility – young or old, whether the disability or injury is temporary or permanent.

The dedicated Shopmobility centre at The Oracle is located in our Holy Brook car park on Level 1.

It’s available seven days a week:  

Mon – Fri: 10am-5.30pm
Saturday: 10am-5.30pm
Sunday: 11am-5pm

*The service is on call on Sundays, so please use the yellow help phone opposite the Shopmobility entrance and a member of staff will assist you.

You will need to book in advance, so please call 0118 965 9008. Or email Customer.Services@TheOracle.com

The Oracle also provides disabled parking spaces with easy access to the centre – see parking for more information. Plus you’ll find accessible toilets and lift access to all shopping levels.  

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