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We work in collaboration with AccessAble to give you detailed information about accessibility at The Oracle. They have produced an Accessibility Guide for The Oracle, which includes facts, figures and photographs to help you plan your visit with us. You can read The Oracle’s guide here. 

Shopmobility at The Oracle

The Shopmobility service provides a range of motorised and manual wheelchairs that can be hired free of charge to make getting around the centre that bit easier. It’s available for anyone who needs help with mobility – young or old, whether the disability or injury is temporary or permanent.

The dedicated Shopmobility centre at The Oracle is located in our Holy Brook car park on Level 1. Two forms of ID, one with an address on will be needed to register for the service.

It’s available seven days a week:  

Mon – Fri: 10am-5.30pm
Saturday: 10am-5.30pm
Sunday: 11am-5pm

*The service is on call on Sundays, so please call 01189659000 for assistance or you can use the intercom on the pay machine outside if this is easier. 

You will need to book in advance, so please call 0118 965 9008. Or email

The Oracle also provides disabled parking spaces with easy access to the centre – see parking for more information. Plus you’ll find accessible toilets and lift access to all shopping levels.  

No pets are allowed at The Oracle. Assistance dogs are only permitted within the centre and The Riverside. 

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