The Oracle



Shopmobility is a pre-booked service. We are now using a new online booking system. The system is easy to use and will allow you to book at your convenience below.

When booking online we need 24 hrs notice. If equipment is required within 24hrs then a call can be placed to The Customer Service Desk, but we would need at least 2hrs notice.

In order to use the new system, you will need to re-register your details with us, and bring along a form of ID on your first visit please.

If you prefer, you can still call us to book you in on 0118 965 9000, but you will still need to re-register to use the service.

We look forward to seeing you soon!

Opening Hours

Mon – Fri: 10am-5pm Saturday: 10am-5pm Sunday: 11am-5pm

AssessAble V2

Further information

We work in collaboration with AccessAble to give you detailed information about accessibility at The Oracle. They have produced an Accessibility Guide for The Oracle, which includes facts, figures and photographs to help you plan your visit with us. You can read The Oracle’s guide here

The Shopmobility service provides a range of motorised and manual wheelchairs that can be hired free of charge to make getting around the centre that bit easier. It’s available for anyone who needs help with mobility – young or old, whether the disability or injury is temporary or permanent.

The dedicated Shopmobility centre at The Oracle is located in our Holy Brook car park on Level 1. Two forms of ID, one with an address on will be needed to register for the service.

Terms and Conditions

View Shopmobility terms and conditions here

Changing Places facility We are proud to have a state of the art Changing Places facility at The Oracle, located on Riverside level of the centre alongside the main customer toilets. Our Changing Places facility features:

  • The right equipment:

  • Enough space:

  • A safe and clean environment:

The Oracle also provides disabled parking spaces with easy access to the centre – see parking for more information. Plus you’ll find accessible toilets and lift access to all shopping levels.