Keeping everyone safe
Here's our quick guide to help you plan your next visit.
To all our friends and family in Reading. We all need to work together in order to keep safe. Following the latest update from the Government, The Oracle will be open for essential retail, Click & Collect from store services, and restaurants and cafés offering takeaway or delivery.
Click here for a list of essential stores that are open
Click here for a list of stores offering Click & Collect services
Click here for a list of restaurants and cafés offering takeaway or delivery
Our priority is yours and our colleagues’ health and we have introduced a range of measures to keep us all safe. Please read below to find out what safety measures are in place at The Oracle. Shop safe, be kind and we’ll be right here when you need us.
From all of us at The Oracle
Our priority is yours and our colleagues’ health and we have introduced a range of measures to keep us all safe. These include:
• A one-way system in the centre. Signage is in place throughout to help guide your journey while you shop.
• Clear signs throughout the centre reminding everyone of the need to social distance, and to avoid shopping in large groups.
• Hand sanitiser stations around the centre.
• Enhanced cleaning procedures throughout the centre.
• Face coverings are compulsory throughout the centre, including in all our stores.
• We are only accepting card or contactless payments at our Pay on Foot machines in the car park.
• We’re restricting how many people can enter the centre and individual stores at any one time. This way, we can ensure everyone in the centre is able to social distance easily. Please be advised that to support this, queue systems will be introduced near entrances during busy periods.
Please bear with us, as it might take a little longer than normal to get what you want when you visit.
Below are a range of answers to the most frequently asked questions to help plan your next visit:
Is the Customer Service Desk open?
The Customer Service Desk is currently open 10:30am - 6pm Monday - Sunday.
Will the toilets be open?
Yes with some restrictions – toilets and baby changing facilities are open and we have introduced measures to encourage social distancing. The toilets are open 8:30am-6pm.
Which stores are open?
If you are planning to visit a particular store, please visit their page here for the latest information.
Where do I queue to enter the centre?
When the centre is busy, a queue system will be introduced. The queue for The Oracle will be located at each entrance - Holy Brook entrance, Broad Street entrance and Riverside entrance.
Can I use the lift?
Our lifts are available for use but social distancing is required at all time, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use.
Are the car parks open?
The Riverside Car Park is open. Holy Brook Car Park is currently closed. For further information please visit here. Is the Shopmobility open?
Shopmobility services are currently unavailable. Please refer to our Shopmobility page for further information and updates.
Do I have to wear a face mask/covering?
In line with the latest guidance from the Government, face coverings are compulsory throughout the centre, including in all our stores, unless you have a legitimate reason not to wear one such as a disability. For more information on who is exempt please visit the Government’s website.
We know that those who are exempt may feel more comfortable showing something that says they do not have to wear a face covering. The Government has produced some materials that may help here.
Are store changing rooms open to try on items?
Our retailers will have their own policies when it comes to changing rooms and return periods, so if you're interested in visiting a specific store, we'd recommend getting in touch with them direct. My Oracle gift card expired while the centre was closed, what can I do?
If you have a gift card that has expired while the centre was closed, we will happily extend the expiry date by 90 days. Please call our Gift Card Support number which you will find on the back of your gift card. If you have a virtual gift card you can find the contact number in the footer of the web page where you check your balance.
For more information regarding The Oracle gift card please visit here.