Car Park Terms and Conditions
IMPORTANT NOTICE
These Terms
These terms apply to the entry to and use of the car park. By entering the car park you are accepting these terms and conditions.
Any reference to ‘we’, ‘us’ or ‘our’ in these terms is a reference to the operator of the car park, being The Oracle Shopping Centre Limited.
Using the Car Park
We permit you to access and use the car park for the sole purpose of parking your vehicle. You must comply with all reasonable instructions of our staff at all times.
You are allowed to park your vehicle in an appropriate designated parking bay during the car park opening hours (as set out on the notice board at the entrance to the car park).
Parking bays reserved for a specific purpose should only be used for that purpose. You must not use those parking bays for any other purpose (for example, and without limitation, parking in a space designated for disabled persons without an appropriate disability badge displayed, parking in a space for electric vehicles when you are not using the charging facility or parking in a parent and child bay when you are not accompanied by a child).
You must drive carefully and obey the speed limits and any directional and other signs in the car park.
The entry barriers will only open if there are spaces available for you to park your vehicle. Please note that car parking charges are payable from the time you enter the car park. Therefore, even if you subsequently decide not to park your vehicle in the car park, you will still need to pay the applicable tariff in order to exit the car park.
Please securely lock your vehicle at all times whilst parked in the car park and do not leave any valuables in your vehicle. We are not responsible for any consequence or loss arising from a failure by you to properly secure your vehicle.
After you have parked and secured your vehicle, exit the car park via the nearest passenger lifts, stairs or other exit. Do not try to exit the car park by walking under a vehicle entry or exit barrier.
Prohibited activities
You must not:
tow any vehicle into the car park;
conduct any activities in connection with the selling, hiring or other disposal of vehicles or goods or services in the car park;
pour petrol, or any other fuel, into your vehicle whilst it is in the car park or remove petrol, or any other fuel from your vehicle whilst it is in the car park;
dispose of any items or drop litter in the car park;
smoke in the car park; or
perform any works on your vehicle whilst it is in the car park (e.g. cleaning, maintenance, repairs). Although we may provide (or procure the provision of) these services to you in the car park.
You must not do anything in the car park which would be a breach of the law.
Our rights
We may refuse the admission of any vehicle to the car park for any reason whatsoever.
We may ask you to leave the car park if you do not comply with these terms, cause damage to property, engage in criminal activity, misbehave in any way and/or have no reason to be present in the car park.
We may refuse you entry to and/or ask you to leave the car park for any valid reason including but not limited to, natural disaster, fire or act or threat of terrorism.
We may move any vehicle within the car park or take your vehicle onto a public highway by driving or otherwise to such extent as we may reasonably think necessary to avoid obstruction or for reasons relating to health and/or safety. In doing so, we will take reasonable care of the vehicle.
We may refuse to lift the exit barrier at the car park to allow the release of any vehicle for which payment has not been received.
We may issue you with a parking charge notice in the circumstances specified on the signage in the car park requiring you to pay us a parking charge (as indicated on the signage in the car park). Details/information relating to how to pay the parking charge, deadlines for payment, what will happen if you fail to make payment within the stipulated deadline, and the appeal process will be set out on the parking charge notice.
Cameras and automatic number plate recognition
CCTV and automatic number plate recognition (ANPR) cameras are installed in the car park. The cameras are intended to assist us in providing you with a secure car park service, including for the prevention and detection of crime. These cameras may collect your personal data. For further information regarding the processing of your personal data by us please read our privacy policy located at www.theoracle.com.
Charges and payment
You must pay for parking prior to your exit unless you have a parking contract with our approved third-party supplier or have registered for payment with a credit/debit card online. The charges are based on the period that your vehicle is on site and the methods of payment are displayed at the entrance to the car park and on our website www.theoracle.com.
Failure to pay the charges may result in a parking charge notice as referred to above.
Should you be issued on entry to the car park a ticket and have lost this ticket prior to exit you must pay a charge equivalent to the period from the time of opening on the day of your entry until the time of your exit. Your ticket is specific to your vehicle and is non-transferable.
We reserve the right to vary the charges without prior notice.
Our responsibility to you
This car park is a public place, and we cannot guarantee the safety of any vehicle, its contents or of any person. Your use of our car park is at your own risk.
Other than liability for death or personal injury or loss of or damage to your vehicle caused by our negligence or the negligence of our employees, agents or subcontractors, we shall not be liable for any loss or damage howsoever arising.
Your responsibility for loss or damage
If your vehicle has broken down you should notify a member of staff immediately so that we may ensure that any necessary steps are taken to prevent an obstruction or a risk to health and safety of any other person or property in the car park.
If your vehicle has been damaged or stolen you should report the matter immediately to a member of staff. Crime including criminal damage, theft or attempted theft should be immediately reported to the Police. You should also notify your insurers and, in the case of theft, the Police.
If you damage another vehicle or any property or structure within the car park, you will be liable and must report the matter immediately to a member of our staff. You will be asked to give details of the registration number of both vehicles, your contact details and the name and address of your vehicles’ insurance company, together with your policy number.
If you damage any property or structure within the car park, you may be required to repair the damage to our reasonable satisfaction or to pay the reasonable costs that we have to pay to repair the damage. You further agree to reimburse us in respect of any claim against us by a third party arising out of your use of the car park.
Abandonment of Vehicles
If we reasonably believe that a vehicle has been abandoned, we reserve the right to contact the relevant authority to request that your vehicle is removed and/or sell the vehicle.
Prior to contacting the relevant authority or any sale we will make reasonable enquiries to identify and contact the registered owner and give notice of our intention to remove and/or sell your vehicle. If we cannot identify the registered owner within 30 days; or if the vehicle is not collected within 30 days of our notice, we reserve the right to sell the Vehicle.
The proceeds of sale will be used to satisfy any parking charges (which will be levied at the then prevailing tariff) and other costs in connection with the removal, storage and sale of the vehicle. The balance will be held on behalf of and paid to the registered owner of the vehicle on proof of ownership.
Exit
You can only exit the car park during the car park opening hours.
If your vehicle is still parked after the car park closes, then you will not be able to exit until the car park re-opens and you will be charged for the period that your vehicle is on-site.
If you delay exiting the car park once you have paid the fee due for the time on-site, you may incur additional charges.
Governing Law
These Terms and Conditions shall be governed in accordance with the laws of England and Wales.