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Family Friendly

You love your kids. You love shopping. But combining the two can be tricky. Here at The Oracle we want your trip to our centre to be as pleasant as possible. Which is why we’ve got lots of things to make life for you a little bit easier, and shopping for them a little bit more fun.

Family parking
We have allocated larger parking spaces for young families, making it easier to get in and out of the car with prams and pushchairs. You can find them in our 
Holy Brook Car Park , which has 25 family car parking spaces. Simply follow the signs when you enter.

Family Room
This is located to the left of the ladies’ loos, in it’s own area on the Riverside Level. It is also available for feeding your baby.

All our restaurants have highchairs, and most have baby change facilities as well as bottle warming. We also have a bottle warmer for hire, go to the Customer Service Desk for details. For free organic baby food, head to Las Iguanas.

Things to do

  • There’s a pristine baby grand piano just waiting for your Jamie Cullen impression (or your child’s rendition of Twinkle Twinkle Little Star). Find it on the Upper Mall, near H&M.
  • Keep kids entertained at Play 9, a free interactive play area. Let them play these educational games while you watch them and relax from a nearby seat. Located on the Lower Mall, near Fuel Juice Bar.
  • For kids’ birthdays, head to Pizza Hut and Pizza Express for pizza-making parties.
  • There are cheap tickets to Saturday morning screenings at Vue Cinema for kids, as well as during the week during the school holidays.

Pushchair hire
These are available free of charge from the Customer Service Desk. Suitable for newborns up to four years old.

Wheelchair hire
Available free of charge with two forms of identification from the Customer Service Desk.

Child safety
The Oracle is a designated child-safe area and staff are trained to deal with lost children. As well as an emergency phone number direct to security staff printed on an orange sticker in most shop windows, there is a wristband scheme. Collect a band from the Customer Service Desk, located by House of Fraser, The Lower Mall. 

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