If you or a member of your family has mobility problems, why not take advantage of our Shopmobility service. We have scooters, wheelchairs and powerchairs available for use within The Oracle and Reading City Centre.
Use of the Shopmobility service is not restricted to The Oracle, so you can explore the city centre during your visit. The Oracle is designed to be accessible and user friendly for all our visitors, no matter what their needs may be.
The Shopmobility service is available seven days a week; Monday to Saturday from 10am – 5.30pm, and on Sunday
from 11am - 5pm*.
*The service is on call on Sundays, so please use the yellow help phone opposite the Shopmobility entrance and
a member of staff will assist you.
How it works
If you haven’t used Shopmobility at The Oracle before, then we will ask you to register with us on your first visit. We will need to see two forms of identification such as a driving licence, passport etc.
Advance booking for scooters, wheelchairs and powerchairs is advisable. Email us at Customer.Services@TheOracle.com , simply letting us know your name, what date you would like to come in and at what time. Alternatively you can reserve your scooter by calling us on 0118 965 9008.
Dedicated spaces for Shopmobility users can be found on level 1 of the Holybrook car park. Lifts in the malls and the car parks are voice synthesised to announce doors opening and closing, and to tell you which level you are on.
Disabled Facilities Available
The Oracle’s other Disabled Facilities include…
Designated wide car parking spaces in both car parks
Three Readibus stops around the Oracle
Induction loops in lifts, Shopmobility and at the Customer Information Desk
Taxi Pick up points
Accessible Photobooth in Shopmobility