Privacy Policy

Privacy Policy

This Privacy Policy indicates The Oracle's procedures regarding the collection and use of your personal information.

This Privacy Policy will inform you of the following:

• What personally identifiable information is collected from you on the website
• What company is collecting this information. How will this information will be used
• How will this information will be used
• What communication you can expect from us
• Who will we share your information with
• The security procedures in place to protect the information collected
• What choices are available to you regarding collection, use and distribution of the information

What personally identifiable information is collected from you on the website?

We will collect the following information about you when you complete our registration form or place an order with us:

• your name
• your email address
• your billing and delivery addresses
• your telephone number
• your credit / debit card details
• your acceptance of our Terms & Conditions

It is necessary for you to provide this information if you wish to place an order through our site. Our system may also automatically record the following information on your visit to our website:

• your browser type (e.g. Netscape Navigator, Internet Explorer)
• your operating system (e.g. Microsoft Windows, Macintosh)
• your IP address (a unique identifier for each connection to the internet)
• your domain name (e.g. freenet.co.uk, demon.co.uk)

This information is automatically collected and does not require your input – the information is used to improve our facilities and to provide you with an optimum website. This technology enables us to provide features such as storing a password so you do not have to log in a password more than once. This saves you time while on our site.

What company is collecting this information?

The Oracle collects and uses your personal information. The Oracle Shopping Centre Limited is a registered company established in England and Wales with company number 3289107. The registered office for Oracle Shopping Centre Limited is 100 Park Lane, London, W1K 7AR. We have notified The Data Protection Commissioner of our data processing activities and our registered number is Z5227285.

How will this information will be used?

We respect your privacy and will only use your information:

• to assist with completion of any order you make with a retailer linked to our site
• to log various usage and statistical information about your use of our facilities
• to administer the website and gather broad demographic information about users of the site
• to send you newsletters
• for marketing purposes – providing you with details of special offers, promotions, new products and services
• to advise you of changes to our website
• to improve our website, and to customise our website for you based on your demographics

Our site provides an opt-in and opt-out facility so that you only receive information if you choose to. At any time you can access your account and change your marketing status indicating whether you want to opt-in or opt-out for marketing information. If you choose opt-in status, whenever we send you information, we will always give you the opportunity to request your details to be removed from our marketing list.

What communications can you expect from us?

We may need to contact you by email, telephone or letter for the following purposes:

• to keep you informed of the status of any orders which you have placed with retailers on our site
• to obtain any additional information necessary to complete an order that you have placed
• to verify your identity for security reasons
• marketing communicatoins – providing you with details of special offers, promotions, new products and services

Who will we share your information with?

We may disclose your information to:

• our merchant account provider and credit card processing services for the purpose only of processing your credit card or debit card details
• our regulators, lawyers and auditors
• persons where required by law under a court order or subpoena
• third party service providers or agents acting on our behalf retailers (where retailers are linked to this website) for the following purposes:
  
  
  
• to allow the retailer to complete any order for any products that you place with that retailer
• to allow the retailer to process your credit card or debit card details where that retailer uses its own credit card payment system
• to provide the retailer with marketing information so that they may promote that retailer's website
• to provide the retailer with statistical information as to the use of our website and websites of other retailers

These transferees (except retailers) act as intermediaries only and do not retain your information. Only retailers may retain your information. The use by retailers of your information will be governed by the terms and conditions on each retailer's website. Your access and use of retailers' websites is not governed by our Terms and Conditions. If you would like more details on the companies that we disclose your information to then please let us know by writing to us at the address described below.

Your information may be transferred to different countries depending on the retailers involved or because we undertake (or use subcontractors to undertake) certain processing of your information in various countries. We will do our utmost to ensure the privacy of your information in this regard.

Our website may contain links to the websites of other companies that are outside of our control. These websites are not covered by this Privacy Policy. If you access other sites through our website then the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies, which may differ from ours.

The security procedures in place to protect the information collected
We understand the concerns you have about giving your personal details over the internet so we are rigorous about our security procedures. We provide a safe and secure shopping environment for our customers. The following procedures are in place to prevent the loss, misuse, alteration or theft of your information:

• We use secure sockets layer (SSL) technology with a 128 bit encryption
• We use secure keys to encrypt your information while it is on the internet (where this security is supported by your browser)
• Our server uses state of the art encryption to store your information
• We process online financial transactions under a secure connection by Euroconex, who are well established and experienced in this area. You can read more about Euroconex by going to their website at www.euroconex.com

 
What choices are available to you regarding collection, use and distribution of the information?

Your information
Your information will be retained by us for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy legal, regulatory or accounting requirements, or to protect us. By law, you are entitled to a copy of the personal information we hold on you. If you would like to receive a copy of the information that we hold on you then please write to us at Oracle Shopping Centre Limited, The Management Suite, Yield Hall Lane, Reading , RG1 2AG enclosing your postal details and a cheque for £10 payable to Oracle Shopping Centre Limited.

Opt-Out Procedure
You may choose not to receive any communications from us or our partners. We maintain an opt-out option on our communications that you may choose to select at any time, if you do not wish to receive such promotional communications from us or our partners.

Changes / Modification
You may make a request to us to change or modify your information at any time. Further if you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity of the changes that need to be made to your information. If you would like guidance on how to change the information that we hold on you then please click on the "Contact Us" icon at the bottom of the page on our website.

Changes to this Privacy Policy
If we change this policy, we will post the new policy on our home page. If the change means that we will use your information differently, we will notify you. You may accept the change of use, or if you do not, we will continue to use your information in accordance with the policy under which it was collected.

Our Pledge to You
We pledge our intention to meet our obligations under this Privacy Policy statement, and to comply with the requirements of the Data Protection Act 1998.